I am a Flipkart advantage customer, so the phone was supposed to be delivered within a day. It was my uncle’s birthday and It’s Always Better To Have Too Much To Read Than Not Enough Book Shirt. Phone got delivered on 4th day after making several calls. Anyhow I gave my uncle a belated gift. He called me, but boom! I can’t listen anything, phone is defective. I called again..they said please call customer care..I called them, after 3 days they approved replacement..and after 5 days it got replaced. I made 20+ calls in between. New phone came, boom! It’s an already used one. Apps pre-installed. I complained, they denied replacement request this time. Posted on Social Media, they replaced the phone again after a week and still the new phone heats up. But I gave up on them.
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As a normal customer, bought a It’s Always Better To Have Too Much To Read Than Not Enough Book Shirt. Delivery time 3-4 days. I was going out of station so I called them and said deliver me after a week. Boom! They delivered me the phone on very next day. After 4 month, the battery started draining fast, as it was under guarantee, I called and ask for a replacement of battery. Boom! They replaced the whole phone. Gave me a compensation for the inconvenience caused. lipkart treats customers as a buyer, Amazon treats them as a family. So back to the question. Is Flipkart better than Amazon in India? No.